Client Experience Coordinator Job at Paul Gough Media, Kissimmee, FL

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  • Paul Gough Media
  • Kissimmee, FL

Job Description

Job Description

Job Description

Who Are We?
Paul Gough Media is a fast-growing marketing agency that helps private physical therapy practices grow and thrive. Founded by Paul Gough, a best-selling author and renowned speaker, our company provides full-service marketing solutions, including websites, social media management, digital ads, and more. We’re passionate about helping clinic owners succeed, and we’re proud to be a trusted partner to businesses across the U.S. and beyond.
Our brand new office in Celebration, Florida, is dynamic and fast-paced, filled with a team that’s innovative, supportive, and driven to make a real difference for our clients.
We’re looking for a talented Content Producer to grow and engage our online audience, create compelling content, and drive brand awareness across multiple platforms We are seeking an Operations Assistant to support the delivery of world-class mastermind programs, recruitment processes, event coordination, and internal operations.
This role is ideal for someone who thrives on structure, excels in communication, and finds satisfaction in keeping people, projects, and systems organized. You’ll collaborate closely with the Head of Education (UK) and the US Operations Manager to ensure our Business Mastermind clients have an exceptional experience, while also supporting the behind-the-scenes logistics that keep the company running smoothly.
Key Responsibilities
Mastermind Program Support :
Coordinate and manage recurring group coaching calls, ensuring all mastermind members receive clear communication, reminders, and follow-up. Maintain up-to-date participant lists, track next steps, and assist the Head of Education with administrative support.
Event Coordination :
Support the planning and execution of live events in the US and UK. Help manage materials, schedules, attendee communication, and vendor coordination to ensure events run smoothly and professionally.
Office & Admin Support :
Handle general administrative tasks, organize documents, and manage small logistics across remote office systems. Communicate with suppliers, service providers, and internal team members as needed.
Recruitment Assistance :
Source candidates on LinkedIn and job boards, coordinate interviews, and assist with communication and tracking during the hiring process. Support monthly group interview sessions and help create a consistent recruitment pipeline.
Collaboration & Task Management :
Work across departments to support team initiatives, keep projects on schedule, and ensure task completion in systems like Monday.com, Google Workspace, and Zoom. Communicate clearly and follow through reliably on deadlines and deliverables.
What We’re Looking For

  • Experience : 2-4 years in professional administration, operations, or executive support roles—ideally in fast-paced, high-responsibility environments that demand precision, discretion, and excellent follow-through.
  • Event & Logistics Coordination : Proven ability to support or manage logistics for internal meetings, coaching sessions, or events. You keep people and plans organized, on time, and running smoothly.
  • Professionalism & Communication : Clear, confident, and professional in both written and verbal communication. You can liaise with internal teams, clients, and vendors while maintaining a polished presence.
  • Attention to Detail : You take ownership of the small things that make a big difference—accurate schedules, follow-up, clear documentation, and thoughtful execution.
  • Composure & Prioritization : You excel under pressure, can handle multiple projects simultaneously, and know how to prioritize without losing sight of what’s important.
  • Systems Fluency : You’re confident using Google Workspace, Zoom, CRMs (like Keap or GoHighLevel), and project management tools (Monday.com, Asana, Trello).
Location : Celebration, Florida
In office, full time, 9-5:30, Mon- Fri
Comp: $45,000 - $52,000

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Job Tags

Full time, Private practice,

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