Job Description
Salary: Negotiable
Location : La Crosse, WI
Job Type: Full Time
Department: Health
Opening Date: 05/15/2025
Overview Are you great with customers? Do you have strong clerical skills? Check out this opportunity! Are you passionate about serving your community and eager to grow in a supportive environment? Join La Crosse County and take the next step in your career.
Embrace a full-time position with a work schedule that allows for work-life balance. We are committed to creating a supportive and inclusive work environment and offer the opportunity to become part of an organization that values all team members and respects diversity.
This role serves to provide advanced clerical functions in our Health Department involving typing/data entry, record keeping/bookkeeping, telephone, reception, and customer service work.
Wage Range: $18.62 - $22.91
We offer:
- A supportive, collaborative, inclusive, and diverse workforce.
- Ample opportunities for career learning, development, and growth.
- A culture of respect, teamwork, honesty, and integrity.
- The chance to serve your community in a purposeful and meaningful way.
- Flexibility with generous paid time-off benefits.
In addition, we provide excellent benefits, including:
- The Wisconsin Retirement System
- Great health insurance
- Comprehensive dental coverage
- Life insurance with disability options
Essential Job Functions Essential Leadership Functions Act with Integrity and Build Trust - Tell the truth and be forthcoming, even when it's difficult. Avoid exaggerating and embellishing the facts with opinions and feelings.
- Stand up for beliefs even when unpopular. Think before speaking. Include rationale. Consider impacts and outcomes. Come with ideas, not simply opposition.
- Elicit opinions of others. Speak up and share opinions without judgement.
Drive for Results - Hold self and others accountable for clear and specific expectations, actions, and decisions.
- Take initiative, prioritize effectively, and stay resilient in the face of challenges or setbacks.
- Monitor progress and make necessary adjustments to ensure desired results are attained.
Develop Talent and Effective Teams - Create an environment that promotes collaboration, innovation, and high performance, where individuals feel valued, motivated, and supported in achieving their goals.
- Delegate responsibilities and trust team members to take ownership of their work.
- Foster a culture of continuous learning and improvement where team members are expected to share knowledge, take calculated risks, and celebrate successes.
Lead with Vision and Strategy - Take action to create a culture of innovation by reviewing current practices and exploring more effective approaches.
- Ensure that vision and strategy are communicated across all levels of the organization.
- Lead regular discussions to connect team members' daily work to big-picture goals, increasing motivation and alignment with organizational objectives.
Lead with Paradoxical, Critical, and Agile Thinking - See beyond black-and-white thinking and demonstrate the ability to dissect a situation from multiple perspectives.
- Adapt quickly and respond to changes and uncertainties by abandoning old ways of doing things.
- Seek to uncover underlying assumptions or contradictions. Display a growth versus a fixed mindset. Be open-minded, curious, and ask probing questions.
Build and Maintain Effective Relationships - Listen attentively, empathize, and demonstrate genuine interest in others' perspectives (e.g., use non-verbal cues like nodding, ask clarifying questions for deeper understanding, avoid interrupting, summarize key points to ensure mutual understanding and clarity).
- Facilitate cross-functional collaboration, break down silos within function, section, department, and county. Demonstrate and expect the sharing of knowledge and resources.
- Develop and sustain partnerships. Communicate across all disciplines and levels regularly.
Cultivate Community Engagement and Provide Excellent Service - Commit to understanding and addressing the needs, concerns, and aspirations of the community. Foster meaningful relationships and partnerships with various stakeholders.
- Solicit and include the community point of view to develop meaningful solutions to complex issues (i.e., gather feedback, address concerns, and incorporate community perspectives into decision-making processes).
- Seek partnerships and collaborate within La Crosse County Departments and community organizations to create aligned mutually beneficial outcomes.
Demonstrate Emotional Intelligence - Demonstrate self-awareness and understand the impact of your actions on others and the organization.
- Self-regulate, maintain composure, and manage emotions in challenging situations.
- Actively listen, recognize non-verbal cues, and acknowledge others' perspectives to build stronger connections, trust, and collaboration.
Essential Job Functions Tasks will note Public Health Competencies as follows:
The competency level for this position is a Tier 1 - Front Line Staff/Entry Level.
1 - Analytical/Assessment Skills
2 - Policy Development/Program Planning Skills
3 - Communication Skills
4 - Cultural Competency Skills
5 - Community of Dimensions of Practice Skills
6 - Public Health Sciences Skills
7 - Financial Planning and Management Skills
8 - Leadership and Systems Thinking Skills
Demonstrates self-leadership, seeks out opportunities for personal growth and development, accepts feedback and demonstrates ability to learn and apply.
Shares ideas and demonstrates respect, humility, honesty, and open-minded thinking.
Demonstrates flexibility, acceptance of change and emotional intelligence.
Takes initiative and demonstrates the ability to think critically and strategically.
Participates as a contributing member of the team and brings authentic self to discussions regarding all aspects of the work.
Demonstrates ability to build and maintain effective relationships.
Performs receptionist duties: answers telephone; takes messages; makes appointments, handles routine inquiries and refers clients/callers to appropriate personnel, accepts payment for radon kits, water tests, clinic appointments, etc. Performs direct customer service. (3,4,5,7)
Uses specialized and complex internal and State programs. Verifies insurance and immunization records and determines eligibility. Inputs and retrieves data. Processes information for laboratory samples and reporting. (3,5,7)
Interprets, inputs and maintains animal bite data using State and local programs. (3,5,7)
Receives and distributes incoming mail.
Maintains medical and other files. (7)
Uses computers, calculator, telephones, copiers, fax, scanners and printers.
Receives money, makes change, prepares receipts, records money received and balances for same. (7)
Types documents such as correspondence, forms, reports, etc. using a computer. Compiles reports. (7)
Provides clerical support for off site clinics. (2,3,5,7)
Follows specific protocol, such as chain of custody. (7)
Handles specialized clerical assignments as the department's needs require.
Participates on department committees, such as quality improvement team. Provides input into the development of department software programs. (1,2,3,5,7,8)
Maintains confidentiality of work-related matters.
Employee is expected to report to work as called in 24/7 in a public health crisis or emergency and performs public health emergency response duties as assigned and consistent with training provided.
In this public service position, employee is required to be courteous, cooperative and respectful at all times, with the public and clients. Also establishes and maintains a courteous, cooperative and respectful working relationship with other employees, supervisors and public officials.
Employee is expected to report to work when scheduled, with minimum use of sick leave, to build up sick leave balance for income protection for unexpected illness.
Physical demands: Sits at desk, uses hearing, near vision and fingering for typing, word processing or calculators or other office machines. Talks to clients, callers, department staff. Moves about the office. Handles papers and manuals, etc. Some time is spent standing and reaching in order to perform filing or other duties, and lifting files, copy paper and other office materials. Occasionally transports clerical supplies to off-site clinics.
RELATED JOB FUNCTIONS Assists other department staff as necessary or required.
Hours may be adjusted to accommodate seasonal off-site clinics.
This job description is not intended to encompass every job duty or responsibility but is only illustrative. This position is required to perform other duties as may be assigned or required.
Knowledge, Skills and Abilities •Considerable knowledge of up-to-date office methods and procedures.
•Knowledge of business English and spelling.
•Ability to operate general office equipment such as a computer, copying machines, calculators, etc.
•Ability to make simple computations either manually or by machine.
•Aptitude for clerical operations.
•Ability to understand and carry out oral and written instructions of specific nature.
•Ability to read, write, add and subtract.
•Ability to deal with the public and to establish good working relationships with County officials and other employees.
•Ability to work with confidential records and keep confidentiality.
•Ability to use independent judgment in carrying out assigned tasks.
•Ability to perform data entry functions.
•Ability to handle money and make accurate change.
•Ability to keep a variety of records.
•Ability to maintain a high degree of accuracy.
•Ability to multi-task in a fast-paced environment.
Training, Experience and Other Requirements •Graduation from an accredited high school or GED, with training in business courses such as typing, computers, financial record keeping and office practices.
•Minimum of one year of general office experience.
•Strong preference for individuals with clerical experience in public health, healthcare or other government setting.
•Proven strong skills using Microsoft Word, Excel and Outlook; performing data entry; attention to detail. Access or other data base skills a plus.
•Proven skill in working with frequent interruptions regarding a wide variety of services or program areas.
•Must be bondable for positions requiring handling of money.
•May be required to obtain CPR training.
•May be required to adjust schedule to work off-sight clinics outside of regular hours.
•Must have valid driver's license and good driving record.
Benefits for this position depend on the number of hours worked.
- If the position is full-time, then benefits would be available.
- If the position is part-time, then limited benefits would be available (this would not include insurances unless 30 hours per week or more).
- If the hours are less-than-half-time, then there are no benefits available.
To view a list of benefits, please click La Crosse County, WI
Job Tags
Full time, Part time, Seasonal work, Local area,